What CCI Means in Tech — Definitions & Use Cases Clarifying tech acronyms What does “CCI” mean in tech? Short answer: it depends. In technology contexts CCI can mean several different things — from contact-centre systems to cryptographic hardware — and the correct meaning depends on the domain and the sentence you find it in. 1. Contact Centre Infrastructure (or Contact Centre Intelligence) In business and communications, CCI commonly stands for Contact Centre Infrastructure — the hardware, software and networking components that power call-centres and customer-service platforms. This includes PBX/VoIP, cloud contact centre platforms, routing engines and omnichannel interfaces. :contentReference Closely related is Contact Centre Intelligence — the use of analytics, machine learning and conversational AI to improve routing, agent assistance and quality monitoring. Organisations often abbreviate this a...